Terms and conditions

Introduction

1. Purpose of the TermsThe purpose of these Terms and Conditions is to outline the rules and guidelines for using our online gaming platform (the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms.

2. Acceptance of TermsThese Terms constitute a legally binding agreement between you and us regarding your use of the Platform. If you do not accept these Terms, please do not access or use the Platform.

3. Age and Legal RestrictionsYou must be at least 18 years old to use the Platform, as specified in our Anti-Money Laundering Policy. If you are under 18, please do not access or use the Platform.

2. Account Registration

4. EligibilityTo register for an account with us, you must provide accurate and complete information about yourself and comply with all applicable laws and regulations.

5. KYC and Verification RequirementsWe may request additional documentation to verify your identity and age. You agree to provide this documentation promptly upon request and confirm that the information provided is true and accurate.

6. Responsibility for Account SecurityYou are solely responsible for maintaining the security of your account, including but not limited to keeping your login credentials confidential and notifying us immediately if you suspect any unauthorized access.

3. Deposits and Withdrawals

7. Accepted Payment MethodsWe accept a variety of payment methods, as detailed on our website. You must use one of these accepted payment methods to fund your account or make withdrawals.

8. Minimum and Maximum LimitsThere are minimum and maximum limits for deposits and withdrawals, which are outlined in our Deposit and Withdrawal Policy. You agree to comply with these limits when using the Platform.

9. Processing Times and FeesWe will process deposits and withdrawals as soon as reasonably possible after receiving your request. Please note that there may be processing times and fees associated with certain payment methods, as detailed on our website.

10. Anti-Money Laundering PolicyYou agree to comply with our Anti-Money Laundering Policy, which is designed to prevent money laundering and other financial crimes.

4. Bonuses and Promotions

11. How Bonuses Are CreditedBonuses are credited to your account as specified in the relevant promotion or offer. You must meet the eligibility criteria for each bonus, which may include making a minimum deposit or wagering a certain amount.

12. Wagering RequirementsYou agree to comply with all applicable wagering requirements, including but not limited to meeting the minimum bet sizes and completing the required number of wagers within the specified time frame.

13. Expiry and Abuse ClausesBonuses and promotions are subject to expiry dates and abuse clauses, as outlined in our Bonus Policy. You agree to comply with these terms and conditions when using bonuses or participating in promotions.

5. Gameplay and Fairness

14. RNG UsageWe use Random Number Generators (RNGs) to ensure the fairness of all games on the Platform. The RNGs are regularly audited and certified by independent third-party testing agencies.

15. Game MalfunctionsIn the unlikely event that a game malfunctions, we reserve the right to void any bets placed during the malfunction period or take other action as necessary to maintain fair play.

16. Limits on Play and Responsible Gaming ToolsWe offer various tools to help you manage your gaming activity responsibly, including but not limited to deposit limits, wager limits, and self-exclusion options. You agree to use these tools responsibly and in accordance with our guidelines.

6. Responsible Gambling

17. Self-Exclusion OptionsYou may choose to self-exclude from the Platform for a specified period or permanently. If you opt to self-exclude, we will not allow you to access your account or participate in any gaming activity during the self-exclusion period.

18. Deposit, Wager, and Session LimitsWe offer various limits on deposits, wagers, and session lengths to help you manage your gaming activity responsibly. You agree to use these limits responsibly and in accordance with our guidelines.

19. Help and Support LinksWe provide links to external organizations that can offer support for problem gamblers, including but not limited to GamCare and Gamblers Anonymous. You agree to seek help if you experience any problems related to your gaming activity.

7. Prohibited Activities

20. Bonus AbuseYou agree not to engage in bonus abuse or other activities designed to manipulate the outcome of a game or circumvent our terms and conditions.

21. Fraud, Collusion, or ManipulationYou agree not to engage in any form of fraud, collusion, or manipulation when using the Platform, including but not limited to using bots or automated systems to place bets.

22. Use of Bots or Automated SystemsYou agree not to use bots or other automated systems to interact with the Platform, as this is prohibited by our terms and conditions.

8. Account Suspension and Closure

23. Voluntary Account ClosureYou may choose to close your account at any time, subject to our right to verify your identity and ensure that you are not in breach of these Terms or other applicable laws and regulations.

24. Breach of TermsWe reserve the right to suspend or close your account if we reasonably believe that you have breached these Terms or engaged in any prohibited activities.

25. Inactivity and Dormant AccountsIf your account remains inactive for a specified period, we may deem it dormant and take steps to recover our costs associated with maintaining the account.

9. Privacy and Data Protection

26. Information CollectedWe collect certain information about you when you register for an account or use the Platform, including but not limited to your name, address, date of birth, and financial information.

27. Use and Storage of Personal DataWe will use and store your personal data in accordance with our Privacy Policy, which is designed to protect your rights under applicable data protection laws.

28. GDPR Compliance (if applicable)If you are a resident of the European Union or other countries subject to the General Data Protection Regulation (GDPR), we comply with GDPR requirements regarding the collection, use, and storage of personal data.

10. Limitation of Liability

29. LossesWe will not be liable for any losses or damages arising from your use of the Platform, including but not limited to losses resulting from system errors, third-party links, or other unforeseen circumstances.

30. System ErrorsIf a system error occurs, we may void any bets placed during the error period or take other action as necessary to maintain fair play.

31. Third-Party LinksWe are not responsible for the content or functionality of external websites linked from our Platform.

11. Amendments and Updates

32. Right to Modify the TermsWe reserve the right to modify these Terms at any time, with or without notice. It is your responsibility to review these Terms regularly to ensure that you understand the most up-to-date terms and conditions governing your use of the Platform.

33. Notification of ChangesIf we make significant changes to these Terms, we will notify you by email or through other reasonable means. Your continued use of the Platform after notification constitutes acceptance of the revised Terms.